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FAQ

You’ve got questions. We’ve got answers.

General Questions

SUSO has no fixed address. We are a touring roller rink experience that pops-up in new spaces. Check our locations to where we are currently rollin'.

SUSO is open in different locations throughout the year. We roll in and roll out after a few months. Check out our locations to see when we’ll be in your city next.

Hours can vary across our locations. Please check out your preferred location to confirm our hours of operation. We also recommend booking in advance so we can notify you in case of any unexpected changes.

Yes, you should reserve your skate time in advance for a quick check in. This also ensures we have your skate size available and that we’re not at capacity—we’d hate for you to be disappointed!

We will try our best to accommodate you in person if we can, but we highly recommend booking online in advance. Ticket prices are $2-3 more for in person transactions.

Skate rentals
Includes admission & wrist guards. Protective Gear Bundle is complimentary for anyone under 16 yrs.

  • One hour — $18
  • Two hours — $25
  • Three hours — $30


BYO skates
Book an entrance time & skate up to 3 hours.

  • Kids Admission(Ages 5-16) — $12
  • Adults Admission (Ages 16+) — $14
  • Seniors Admission (Ages 65+) — $12


Protective gear

  • Give me all the protective gear I can get! Bundle — $5 (best value)
  • Knee pads, elbow pads, helmets — $2 each

Please note, ticket prices are $2-3 more for in person transactions.

We have All Ages and Adult skate hours. Adult hours are ages 16+.

During our All Ages hours, we allow ages 5+ to rent from us (our smallest size is Kids US 1). If your child is younger and has their own skates, they will be permitted to skate on the rink.

All skaters must sign a waiver online or upon entry to our roller rinks. Guests under the age of 18 must have their waiver signed by a parent or guardian.

All payments are non-refundable. Should your original reservation need to be rescheduled, you must reschedule your booking in advance. There is a link in your confirmation email that you can use to rebook yourself to another available time and date that works better for you. (Think of your skate session like a booked fitness class). 

At our indoor locations we normally have a watching area at the entrance of our space in the mall. Your friend is welcome to watch from there.

Only skaters / paying customers are permitted in the space for safety and security of all patrons.

(The exception to this rule is if you are a guardian supervising your child. You will not be permitted on the rink without skates on, so join in the fun!)

We require the skate sizes to book, as we only have a limited quantity of skates in each size. You want to ensure your guests' skates are reserved for them.

We suggest you book in batches if needed. If you know 5 peoples skate sizes, book those to start. Then do a second booking once you confirm the rest.

Skate Rentals

You book through our website (if you’re reading this you’re in the right place). Visit our “how it works” page and we’ll take you through the process.

No worries, we got you! We can offer you some tips and tricks to get rolling. First tip: wear protective gear.

Absolutely, we highly recommend wearing protective gear. It can be selected as an “add on” when making your booking.

Skate rentals
Includes admission & wrist guards

  • One hour — $18
  • Two hours — $25
  • Three hours — $30


Protective gear

  • Give me all the protective gear I can get! Bundle — $5 (best value)
  • Knee pads, elbow pads, helmets — $2 each

Our smallest size is Kids US size 1 to Men's size 13. SUSO has a limited quantity of skates in each size, so please book online to confirm availability.

Rental sizes include:
Kids's US sizes 1-5
Women's US sizes 6-14
Men's US sizes 5-13

Our skates fit true to shoe size. If you don’t see your size try going up a size and wearing slightly thicker socks. It’s better to have a little extra room for comfort.

Bring Your Own Skates

Absolutely! You can bring your own roller skates or inlines. Book online to reserve your time. Select an entrance time and skate up to 3 hours.

When booking an admission you are selecting an entrance time, and then you are permitted to skate for up to 3 hours.

Please be aware of our All Ages and Adult skate hours. Anyone under 16 years of age will not be permitted during our Adult skate hours.

Absolutely! Purchase a BYO skates ticket and reserve your time. Please select your entrance time and you can skate up to 3 hours.

Admission is $14 and permits you to skate for up to 3 hours.

It's $12 for anyone under the age of 16 and over the age of 65.

The surface at our locations can vary. Please check out your preferred location to confirm.

Kids

Yes, we cater to kids at some of our pop-up locations. Age limits are set at certain locations to comply with safety standards and insurance policies. Please check out your preferred location to confirm if it caters to all ages.

Wed & Thurs: 4-7pm
Saturday: 1-6pm
Sunday: 1-7pm

Pop-up locations may vary. Please confirm with the location

It's compulsory that children under the age of 13 must be accompanied by a guardian and wear full protective gear (helmet, elbow pads, knee pads, and wrist guards). Our protective gear bundle is complimentary for anyone under 16 years of age.

You don’t need to skate with your child, but we would highly recommend joining in on the fun!

Yes! We are not a daycare. All minors under the age of 13 need to be supervised by an adult at all times. Any children left unattended will be asked to remove their skates and wait until their guardian returns.

How many supervisors are required?
Ages 5-8: We advise 1 adult for every 8 kids.
Ages 9-13: We advise 1 adult for every 12 kids.

No, you can watch your child skate without purchasing a ticket. Thank you for not leaving your child unattended. 

Note: You will not be permitted on the rink with shoes on. We recommend you join your child and skate too!

More popular questions

  • Read your confirmation email thoroughly and sign your waiver. 
  • For rentals, socks must be worn for hygiene purposes. NO SOCKS, NO SKATE.
  • Bring ID to verify your identity. We accept valid drivers license, passport, Health Card or any government issued ID with a picture. Sorry, we do not accept Student ID’s
  • Pack light and keep your belongings on you at all times. Lockers are unavailable. SUSO does not take responsibility for lost or stolen items.
  • Arrive 15-20 minutes early to check in so you don’t cut into your skate time.

1) Book the party room after skating. (You will NOT be permitted to skate in the party room.)

2) Now book your skate rentals here. You will need to know your guests' shoe sizes to book together. Bring Your Own Skates is a separate booking.

3) Make sure all your guests have signed their waivers prior to arriving and review party room rules. 

If you arrive late, please see our team at the check in counter. We will try our best to accommodate you.

All tickets are non-refundable. You can reschedule to another time using the link in your confirmation booking. Otherwise we’d be happy to transfer your ticket to a friend or family member if you are unable to attend. Just email us and we’ll update the booking.

We love to hear from our guests! Any guest looking to provide feedback regarding their experience can email us to ensure we are aware of your compliments, comments or concerns. Post event, guests can provide feedback by contacting our team at info@susoskateco.com